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Tesco broadband poor connection? | matalan

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Tesco broadband poor connection?

My friends pc has tesco broadband, it dials up for 40 mins to an hour online & then no more, unless you reboot and it only has ten mins online then until you reboot again.

What is the problem, can anyone help.?

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2 Responses to “Tesco broadband poor connection?”

  1. Si C says:

    Two things to check. Firstly, devices overheating can cause issues with connection so it’s worth checking that the broadband box has space around it for the air to circulate. I know it’s stating the obvious but make sure it’s in an area that isn’t too hot (or too cold). If it’s wireless, then there is the possibility that there is some interference but this is harder to check for and alter if you don’t know much about the settings for the router/modem/broadband box. If they gave you a spare ADSL filter (between the box and the phone socket) then try swapping it over. Also make sure you have a filter in ALL sockets that have phones connected to. As with the earlier answer, it’s worth contacting Tesco support but I know from experience with many other service desks the time taken even just answering a call can be huge (not withstanding any costs you’re incurring) and then the help at times is, well, distinctly unhelpful especially if you don’t have a "standard" problem.

  2. Lb. says:

    Tell him to contact Tesco & they can check the line if there is problems they can either fix it from there or give him steps on how to fix it, usually.

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