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Ebay – Who’s In The Wrong Here, Me Or The Seller? | matalan

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Ebay – Who’s In The Wrong Here, Me Or The Seller?

I’ve just received a jacket that I bought on eBay that was listed as ‘Miss Selfridge Leather Jacket’. However, upon arrival it was instantly apparent that it was NOT real leather, and clearly states inside it’s tag that it is polyurethane. I’ve just paid £45 for this under the impression it was genuine. No one where in the auction has the seller mentioned it is PU, they just describe it as ‘leather’.
As I bought this as a gift to replace an old faux leather jacket, I’m obviously gutted – and Miss Selfridge are currently selling an almost identical faux leather jacket instore for £25 new, so I obviously never would have bought this!
I’ve messaged the seller and they have replied saying the don’t accept returns as they state in their auctions – which they don’t, I’ve just checked and there’s no mention of this. She’s also claimed the item is ‘as described’ which obviously it isn’t, and said I should have asked? Surely you can’t claim it’s the buyers fault for not asking if it’s real when you sell a jacket as ‘leather’ when it’s actually polyurethane?
Just wondering if I open an eBay case if I’m the right here… Thank you!

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5 Responses to “Ebay – Who’s In The Wrong Here, Me Or The Seller?”

  1. Make Love not War says:

    False advertising Think you have a great case

  2. pug says:

    That is defiantly fraud,you need to email the eBay office and explain this to them and if you paid via PayPal you can also contact them and explain the situation and they can refund your money to you.

  3. jacob says:

    ebay usually sides with buyers so If you file a claim to ebay you will most likely get your money back and the seller will be stuck handling this case with bunch of automatic responders and template emails being sent to them. plus if they have too many reports against them ebay will permanently delete the account

  4. GinoPari says:

    The seller is about to find out that “no returns” means nothing on eBay, and the consequences of bad customer service. Open a Significantly Not As Described case. You are right. The seller is wrong. You will get a full refund. Demand that the seller pay for return shipping as well. You will probably have to escalate the case to a claim to get eBay to e-mail you a link to print out a return shipping label. Don’t forget to leave appropriate feedback when the transaction is over.

  5. Connor says:

    agreed with the above comments false advertising is also illegal in most countries

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