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Anyone Else Found Tesco’s “how Did We Do” Site A Complete Waste Of Time? | matalan

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Anyone Else Found Tesco’s “how Did We Do” Site A Complete Waste Of Time?

I kept seeing the invitation on the bottom of the till receipt to give Tesco feedback on your shopping trip (How did we do?). Last week I went to the website regarding an item that I hadn’t bought appearing on my bill and I also told them that I had noticed that quite a few of the prices had gone up way out of proportion to the current rate of inflation. One brand of wine had gone up by 12.5% overnight and another by 33% over the last 10 months. I also flagged up the extortionate price of a tin of red kidney beans at 75p compared to an equally good product from Aldi costing just 21p. For good measure I also included the fact that my wife had not received any Clubcard reward vouchers since the beginning of 2012.
I got a phone call the following day telling me to take my receipt to the store and get a refund for the item that I had been charged for but didn’t buy, that my comments re prices would be passed to the store manager (Why him? He doesn’t set the prices – Tesco head office do that) and that I should contact the club card department directly.
So – back to the store with the receipt where I was told that I must have purchased the mystery item on my bill or it could not have possibly have got on there. I was advised to check my goods against my receipt before leaving the store in future. No refund. Obviously no feedback from the store manager on prices and why should I have to chase the Clubcard people again – having brought the problem to their attention they should be chasing me to resolve it. How did they do? – Badly. It is a fob off service with no one wanting to “own the issue” and provide good customer service. I would be grateful if anyone out there who has had a similar experience could post a reply and if there are a few I can have another grizzle at Tesco. Thanks

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2 Responses to “Anyone Else Found Tesco’s “how Did We Do” Site A Complete Waste Of Time?”

  1. GEORGE says:

    Nah.

  2. maz22 c says:

    i emailed them because there were never any cigarettes nobody stocked the kiosk, the did phone me and said this would be rectified it was for 2 days. I also filled in a card about how many staff were actually outside smoking but they didn’t reply. I think they just want to hear good things and that’s not going to happen. They seem not to care how much you spend or how often you shop, even stopped getting my papers there now, go to the paper shop oh and packed up the fags so no more queuing for non existence ones at the kiosk

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